Frequently Asked Questions
What to Expect When Seeing a Therapist
. Every person has a different journey through therapy. This is largely dependent on the nature of why they are coming in and what it is that they are hoping to get out of sessions. At One Another we tailor therapy to suit your needs and preferences. Some people come to therapy to develop coping strategies to reduce or manage symptoms of mental illness. This type of work can be short to medium term, but might also involve checking in less frequently over the longer-term to deal with setbacks or prevent relapse. Other people come to therapy to understand long-standing patterns (such as relationship issues) that stem from experiences during their childhood, or to receive ongoing support. This type of work tends to happen over an extended period of time, although again, this is dependent on client preferences. Sometimes people come to therapy for a one off session or just a handful of sessions to speak about a specific issue in their life or to talk through a particular concern.
How many sessions will I need to come in for?
. All information that you disclose in your session with a therapist is confidential. There are three exceptions to this rule. The first exception is if you are at risk of harm to yourself or someone else. The second exception is if we learn about harm to a child or an older person. The third exception is in relation to court orders. If any of these situations become relevant your therapist will discuss this with you.
How does confidentiality work with a therapist?
Finding the Right Therapist
. Trust your instincts. If it doesn’t feel like the right match after a few sessions, as frustrating as this can be, don’t give up. We each have unique personalities, so we can’t possibly gel with everyone we meet. Although it can be a pain to have to start again with another clinician, in the long-run it’s better to find someone who you feel comfortable with than stick with someone who doesn’t feel right.
What happens if I don’t feel like it’s the right match with my therapist?
. Unfortunately, not at this stage.
Do any of your therapists speak a language other than English?
One Another Terms and Conditions
. We typically only offer appointments from 9am – 5pm Monday to Friday, however we can attempt to accommodate as much as possible outside of this.
Do you have after-hours and weekend appointments?
. One Another has a 24-hour cancellation and rescheduling policy. This means that if you need to change or cancel your appointment you must arrange this no later than 24 hours prior to your scheduled appointment time. This gives us enough time to offer your appointment to other people. If you cancel or change your appointment within 24 hours and it is not an emergency, you will be charged the full fee.
Do One Another have a cancellation or rescheduling policy?
. All our sessions are carried out at a location most suited to you as discussed with your therapist or integration support. This might be at your home, community clinic space or via telehealth.
Where is One Another’s clinic?
Funding and Services
. If you have a referral from a GP or a psychiatrist for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate $89.65 per individual session for up to 10 sessions per calendar year. You will need to make an appointment with your GP who will assess whether you are eligible for a Mental Health Care Plan.
Medicare
. If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a partial rebate. It is recommended that you contact your individual insurance provider for further information about your individual coverage.
Private Health Insurance
. We are able to support you through NDIS packages via Self Managed and Plan Managed plans. We are also able to support you through Homecare Packages
NDIS & Homecare Packages
. No, you do not need a referral. You can make an appointment with our therapists without a referral from your GP or a psychiatrist. If you decide to do this you will need to pay the full amount for your sessions out of your own pocket. If you would like to see whether you are eligible for referral under a Mental Health Care Plan you will need to speak with your GP or a psychiatrist prior to making your first appointment.
Do I need a referral to see a therapist or psychologist?
. No, we don’t see clients solely for the purposes of assessment and we also do not do court reporting.
Do you do one-off assessments or court reporting?
. We don't currently service these funding streams.
Workcover, TAC, Victims of Crime, ATAPS, Employee Assistance Programs
Telehealth
. Telehealth includes telephone and online video technology such as Skype, Zoom and Coviu. Our preference is to use online video because this enables our therapists and clients to see one another. Given that an estimated 60-65% of communication is non verbal, we feel that this is an important benefit. That said, sometimes because of technical glitches with software or issues with internet connection telephone is the best option.
What is Telehealth?
. If you have a video consultation booked in, you will be sent an email reminder which will include instructions on how to access your appointment.
How does Telehealth work?
. You’ll need either a smartphone, tablet or computer with an internet connection, camera and microphone (these are built into most modern devices). Headphones can also help with audio quality. We also encourage you to find a private room at home so you can speak freely and won’t be interrupted.
What do I need for Telehealth?